1.	How did you hear about our hotel?
	Internet Search Engine	Travel Agency	Company contact
	Friend	Newspaper/Magazine	Other

2.	How did you make your reservation?
	www.hotelgrandseasons.com	Called Hotel Directly	Travel Agency
	Web (Expedia/Travelocity)	Other

3.	What was the purpose for your visit?
	Leisure	Business	Conference	Other
	Friend	Newspaper/Magazine	Other

4.	How would you rate the following departments in terms of efficiency and attention to detail? In the comment field, please provide the name(s) of the *GS Team member whom you thought provided exceptional service or whom you thought was unsatisfactory.

Reservations:	Execellent    Good    Satisfactory    Poor
Comment:

Concierge:	Execellent    Good    Satisfactory    Poor
Comment:

Dining:	Execellent    Good    Satisfactory    Poor
Comment:

Room Service:	Execellent    Good    Satisfactory    Poor
Comment:

Housekeeping:	Execellent    Good    Satisfactory    Poor
Comment:

Security:	Execellent    Good    Satisfactory    Poor
Comment:

5.	Was your suite ready upon check in?	Yes      No
	If no, what time did you check in?	AM    PM

6.	What did you think of your room/suite?
Appearance:  Execellent    Good    Satisfactory    Poor   Cleanliness:  Execellent    Good    Satisfactory    Poor   Temperature:  Execellent    Good    Satisfactory    Poor   Scent:  Execellent    Good    Satisfactory    Poor   Overall:  Execellent    Good    Satisfactory    Poor
Comments:

7.	How would you rate your dining experience?
Breakfast:  Execellent    Good    Satisfactory    Poor   Lunch:  Execellent    Good    Satisfactory    Poor   Dinner:  Execellent    Good    Satisfactory    Poor
Comments:

8.	How did you find the quality of the food?
Execellent    Good    Satisfactory    Poor
Comments:

9.	Was the food service prompt?      Yes      No
Comments:

10.	Was this your first visit to Grand Seasons?      Yes      No
Comments:

11.	If you are a returning guest, what factors influenced you to return to our hotel?
Comments:

12.	Would you return to our hotel and recommend it to others?      Yes      No

13.	We at Grand Seasons highly value your opinion and suggestions. Are there any suggestions you can provide so that we may make improvements to our hotel and the service we provide?
Execellent    Good    Satisfactory    Poor
Comments: